WE ARE ALWAYS HERE TO HELP

Here are some answers to your questions about how to return and/or exchange your COILBAR items.

If you are not completely satisfied with your purchase, COILBAR is pleased to offer the highest standard of customer service. We’ll gladly accept returns for COILBAR products within 14 days from delivery date.

 

General Return Policy

- Item(s) must be returned in original condition and in original packaging including all original tags, any paperwork, manuals or accessories. Returned item(s) must be unopened, unused, not tried on, unaltered, and undamaged.

- Returning an item for any reason, please make a request via our Contact Us page. We will review your request and give you an authorized return number within 1-2 business days. It may take 3 to 10 business days from the date the package is received to be inspected.

- Customers are responsible for the additional costs associated with any return.

- If returned items are not in the same condition as they were when sent, we will refuse or send the package back to you with shipping charge.

- Returned merchandise will receive a minimum 30% restocking fee, depending on the condition of the item(s).

- If the original order qualified for free shipping and promotional shipping, original shipping costs will be deducted.

- Original shipping fees will be refunded only if the item was shipped incorrectly or damaged. Otherwise the cost of the return shipping will be deducted from your refund. We suggest shipping all returns using a traceable delivery method as we are unable to refund or replace without proof of delivery.

- Any claims for damaged, defected, wrong, or missing items must be submitted within 14 days from delivery date. It must be accompanied by a photo displaying the evidence of the claim. All of these claims can range from 1 to 8 business days to be resolved after claim is submitted.

- Return Credit will be issued after the inspection of returned item(s) is completed, and will always be issued to the same card to which they were originally charged.

- International or military installation (APO, FPO, MPO) returns, it must be made within 20 days from delivery date. You will be responsible for additional charges (handling, customs etc).

Refused Package / Undeliverable as Addressed (Return To Sender)

- If you wish to have your order reshipped, there will be an additional payment needed for the cost of shipping.

- Unwilling or unable to pay for shipping, package will be treated as a regular return. A 10% restocking fee will be applied and shipping cost are not refundable.

  

Items ineligible for return

• Clearance items, Special Sale items, Promotional items, Special Order items.
• ALL Fashion Jewelries and Cosmetics are Final Sale.
• Any product that is opened, used, tried on, altered, and damaged by customers, missing pieces, and missing packaging materials.

 

COILBAR will gladly accept returns within 14 days from the date of delivery. All products must be in sellable condition and in their original packaging.

All customers must provide us with a picture of the item they want to return to confirm the sellable condition of the products. Only after that customer service will be able to send to the customer return authorization number.

We will not accept returns for used and opened item unless it is defective or damaged. We reserve the right to refuse refunds on personal use products for any reason.

• We do not refund shipping charges.
• 20% restocking fee will be applied for all authorized returns.
• 30% restocking fee will be applied for all unauthorized returns.
• Refund or credit will be issued within 21 days of your return being received.
• We cannot accept any returns without return authorization number is on the top of the box
• Each order is only valid for the one-time exchange.
• If the item/s was/were sent wrong to you and we provided you with a prepaid label, exchange or refund can be processed only after the package will be delivered to our facility.

 

International Shipping

COILBAR ships your package DDU (duties and taxes unpaid), and does not collect any duties and/or taxes and cannot predict what your particular charges may be.

If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's customs policies, please contact your local customs office.

Damaged items

Customers are not advised to dispose of items before contacting our customer service team because there is no guarantee that COILBAR will grant an exchange or refund. 

We do everything possible for our customers to receive their orders on time and in perfect condition.

We carefully pack every order, so damaged products are incredibly rare and unlikely to happen to you. In the unlikely event that a shipper damages your products during transit, we can help you open a claim on your behalf.

What constitutes damage:
• Cracked jars and bottles,
• Jars and bottles contents are spilled out,
• Broken items.

Please notice that items with minor leaking, small scratches or small dents are not considered as damaged. Those items cannot constitute the basis for claims.

We hope for your understanding in this matter.

Cancellation Policy

If you cancel your order BEFORE it has shipped, you will be assessed a cancelation fee of 15% before credit is issued. All orders are automatically processed on our secure merchant processer and sent for shipment as soon as they are placed. During the process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

To request an order cancellation, contact us using our Contact Us page. Your order must be confirmed by Customer Service that it has not been shipped from our warehouse. Orders already shipped from our warehouse cannot be canceled and will fall under the returns for refund policy.

An order REFUSED AT DELIVERY will be assessed all of the applicable fees listed in our Return Policy - including restocking, cancellation and other applicable fees.

For any shipments returned to us due to a bad address, refusal upon delivery there will be a 30% cancellation fee charged. Shipping and handling charges are non-refundable.

 

Exchange Policy

Our goal is your satisfaction! If for any reason you are not happy with your purchase, you can email us using our Contact Us page to request an exchange.

• Customer will be responsible to contact our customer service using our Contact Us page and request an exchange.
• Customers are responsible for any shipping fees when sending a package back to our return address.
• No Restocking fees. But customers are responsible for paying a re-shipping fee of $8.95. The reshipment fee will be invoiced and must be paid before your exchange item ships.

Each return should be pre-authorized. Please email us using our Contact Us page for the Return Authorization Number (RAN). You will get a response within 24 - 48 hours.

Refused and unapproved returns

Any refused package is subject to a 50% Restocking Fee. For any orders returned to us due to a bad address or refusal upon delivery, there will be an additional shipping and handling charge of 30% of your order subtotal minus an applied discount. Shipping and handling charges are non-refundable.

If you provide an incorrect shipping address and we need to reroute your package, USPS rerouting fee is $15.00. International/Post Office shipments can not be rerouted.

All unapproved returns are subject to 50% restocking fee. An unapproved return is merchandise that was used, packages torn, worn and all other conditions in which the merchandise cannot be sold again.

Credit for returns OR EXCHANGES will be issued after your merchandise is received AND TAKES ON THE AVERAGE 4-10 DAYS depending on when we received the merchandise back, please be patient and rest assured that all will be processed in a timely manner

For sanitary health concerns, we only accept the return for refund of hair brushes, combs or liquid/powder hair care & hair loss products that are sealed / unopened in their original packaging. If you are unhappy with your purchase we will gladly exchange your order within 14 days of delivery.

- You will need the packing list that came with your order and the credit card used to make the purchase.
- Shipping will be refunded only if the item was shipped incorrectly, damaged or defective and it is the only item on the order.
- Item must be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged will not be eligible for a refund or return.
- To obtain a refund, notify us of your request. We will respond within 48 hours by providing you with a return authorization number and address to ship your purchase.
- Credit will always be issued to the same card to which they were charged.

 

Product Eligibility

- Eligible product(s): must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
- Free of orders (Any odors on the product will render the product unapproved for return or exchange.)
- Items not eligible for exchange: Special Orders and Wholesale Orders.
- If the product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized for a return or exchange.

Order Processing

Orders are processed within 2-4 business days of order placement. Once shipped, orders arrive within the time frame selected on the order form.

NOTE: If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Shipping Delays

We are not responsible for late shipments due to holidays, natural disasters, customs or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please let us know via our Contact Us page.

Concerns regarding delivery or failure to receive orders

 

• All returns and or concerns about delivery, processing, and failing to receive the order must be made within 14 days of the original order.  
• All orders over $200 may require a signature upon receipt.
• You are accepting USPS Tracking as proof of delivery and if that shows the package was delivered, you will accept that as proof that the item arrived. We guarantee the shipment of all orders, including international orders, but that is where our order guarantee ends. We obviously cannot guarantee the delivery to any address, that is the job of local postal authorities.
• Any claims made that you did not receive the package or if any of the items are damaged in any way, this must be filed through USPS insurance (note: All Priority Mail and Express deliveries are insured.) and COILBAR is not in any way liable for you receiving the package once USPS accepts the package for shipment, thus the reason the Priority Mail package is insured by USPS.
• We do not send our orders to a secondary shipper.
• You will have 14 days to make a claim for any lost property or mail you claim that was not delivered.

Credit Cards & Debit Cards

If it is necessary to cancel an order placed with a debit card, we do not have any way of "canceling" or "releasing" an authorization. Only your bank can do this. The authorization will eventually expire and the "hold" on your account will be released, but the amount of time is determined by your bank and we do not have access to that information.

All of our prices are in US Dollars and all credit card charges and refunds will be made in US Dollars. If you use an international (non-US) credit card, you may be charged foreign currency conversion fees by your bank. We are happy to accept international credit cards and we DO NOT add any extra fees for using them. However, we have no control over exchange rates and cannot be responsible for any fees that may be charged by your bank.

 

How may I contact Customer Service?

You may contact us via our CONTACT US PAGE and we will reply to you within 24 hours.